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Return Policy

Returns Policy

Your satisfaction with Water ATL jewelry is our top priority. Please review our returns policy to ensure a smooth and hassle-free experience:

Eligibility:
- Returns are accepted within 14 days of receiving your order for eligible items.
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

- NO REFUNDS ON CUSTOM ORDERS (INLCUDES GRILLZ)

Initiating a Return:
- To initiate a return, please contact our customer support team at support@wateratl.co.
- Provide your order number and reason for return in your email to expedite the process.
- We will provide you with a return authorization form and instructions for returning your item(s).

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

Exclusions:
- Custom-made jewelry and solid gold pieces are non-refundable due to their bespoke nature.
- Sale items are final sale and cannot be returned unless deemed defective or damaged upon arrival.

Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe delivery.

Non-Delivery Returns:
- If your order is returned to us due to non-delivery (e.g., incorrect address provided), a reshipping fee may apply.

Contact Us:
- If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team at support@wateratl.co. We're here to assist you every step of the way!

Thank you for choosing Water ATL for your jewelry needs. We value your trust and strive to provide you with the best possible shopping experience.

*ALL SALES ARE FINAL ON CUSTOM PRODUCTS, NO REFUNDS ONCE YOU PLACE YOUR ORDER*