Frequently Asked Questions

How long is the shipping process

What is the Return Policy

Returns Policy

Your satisfaction with Water ATL jewelry is our top priority. Please review our returns policy to ensure a smooth and hassle-free experience:

Eligibility:
- Returns are accepted within 14 days of receiving your order for eligible items.
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

- NO REFUNDS ON CUSTOM ORDERS (INLCUDES GRILLZ)

Initiating a Return:
- To initiate a return, please contact our customer support team at support@wateratl.co.
- Provide your order number and reason for return in your email to expedite the process.
- We will provide you with a return authorization form and instructions for returning your item(s).

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

Exclusions:
- Custom-made jewelry and solid gold pieces are non-refundable due to their bespoke nature.
- Sale items are final sale and cannot be returned unless deemed defective or damaged upon arrival.

Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe delivery.

Non-Delivery Returns:
- If your order is returned to us due to non-delivery (e.g., incorrect address provided), a reshipping fee may apply.

Contact Us:
- If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team at support@wateratl.co. We're here to assist you every step of the way!

Thank you for choosing Water ATL for your jewelry needs. We value your trust and strive to provide you with the best possible shopping experience.

*ALL SALES ARE FINAL ON CUSTOM PRODUCTS, NO REFUNDS ONCE YOU PLACE YOUR ORDER*

Is my info secure and safe with Water ATL?

Privacy Policy

This Privacy Policy outlines how Water ATL LLC collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we automatically gather certain information about your device, such as your web browser, IP address, time zone, and cookies stored on your device. Additionally, we collect data about the specific web pages or products you view, the referring websites or search terms that led you to our site, and how you interact with our website. This information, collectively referred to as "Device Information," helps us improve your browsing experience.

We employ various technologies to collect Device Information, including:

- Cookies: These are data files placed on your device that contain an anonymous unique identifier. You can learn more about cookies and how to manage them by visiting http://www.allaboutcookies.org.

- Log Files: These files track actions performed on our website and include data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

- Web Beacons, Tags, and Pixels: These electronic files record details about your browsing behavior on our website.

Moreover, when you make a purchase or attempt to do so through our website, we gather certain information from you, such as your name, billing address, shipping address, payment details (including credit card numbers, debit card information), email address, and phone number. This information, termed "Order Information," is crucial for processing your orders efficiently.

2. How We Use Your Information

We utilize the collected Device Information to:

- Personalize and enhance your browsing experience on our website.
- Analyze trends, administer the site, track user movements, and gather demographic information.
- Detect and prevent fraudulent activities.
- Improve our products, services, and marketing efforts.

The Order Information we gather is utilized to:

- Fulfill your orders, process payments, and provide you with order confirmations and related communications.
- Manage your account, including processing refunds and exchanges.
- Communicate with you regarding your orders, inquiries, and other relevant information.

3. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers to help us fulfill orders, process payments, perform analytics, and optimize our marketing efforts. Additionally, we may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5. Your Rights

You have the right to access, correct, or delete your personal information. Additionally, you may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in such communications.

6. Contact Us

For further inquiries about our Privacy Policy or to exercise your rights, please contact us at support@wateratl.co

By using our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.

What are the next steps after I place my grillz order?

After placing your grillz order, you will be contacted by a Water ATL team member via phone, text, or email, depending on the contact method you provided. Additionally, a mold kit will be immediately shipped out to you to begin the customization process. Thank you for choosing Water ATL!

How long does the grillz process take from placing an order to delivery?

The grillz process typically takes 3-5 weeks from production to delivery. However, we offer expedited services for different types of grillz. For grillz without diamonds, production can be completed within 10 days, while grillz with diamonds may take up to 14 days. Additionally, shipping usually takes approximately 3-5 days.

Rest assured, our team works efficiently to ensure you receive your customized grillz as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us.

How does the lifetime guarantee work?

Water ATL is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry.

If your product is damaged, it fades or stops working under normal wear, this guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage, etc.). A Shipping and Handling fee of $19.99 will be charged for all Warranty Replacements.

All Customised Jewellery is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $49 USD Repair Fee will be charged for all future repairable product issues.

*Lifetime Warranty does not replace lost or stolen items*

What happens if my package is lost or stolen during delivery?

While we take every precaution to ensure the safe delivery of your package, Water ATL is not liable for stolen, lost, or missing packages once they have been handed over to the shipping carrier. We advise clients to closely monitor their delivery information using the provided tracking number and to ensure they secure their packages upon arrival. If you encounter any issues with your delivery, please contact the shipping carrier directly for assistance. If you have any further questions or concerns, please don't hesitate to reach out to us.

Is the jewelry made with real gold, silver, and rhodium?

Yes, we take pride in using only the highest quality materials for our jewelry. Our pieces are crafted from 14-18k yellow gold, genuine .925 sterling silver, and authentic white or black rhodium. Each product undergoes rigorous testing to ensure exceptional quality and durability throughout every stage of production. Rest assured, our commitment to excellence aligns with the strict standards set by the Jewelry Vigilance Committee.

What is the Water ATL confirmation number?

Upon placing your order, we will promptly send an email to the provided address containing your unique order/invoice number. This combination consists of 4 letters and 4 digits, serving as a convenient reference for your order. Please note that any items returned for a refund will incur a $5.99 processing fee, which is automatically applied. Should you need to initiate a return or inquire about your order status, kindly reach out to our dedicated customer support team and provide your name along with the order number. We're here to assist you every step of the way.

What payment methods do you accept?

We offer a variety of convenient payment options to accommodate our customers' preferences. We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Discover.

Additionally, we provide alternative payment methods such as Affirm, Klarna, PayPal, and cryptocurrency payments. With our diverse range of payment options, you can choose the method that best suits your needs and preferences. If you have any questions or encounter any issues with payment, please don't hesitate to reach out to our customer support team for assistance. We're here to help!

Why is my discount code not valid?

Discount codes are sales-specific and have a limited validity period. If you're experiencing issues with a discount code, it may be because the promotion has expired or is no longer available. Please note that discounts are excluded from pre-discounted items, solid gold pieces, and custom orders. Additionally, only one discount can be applied per order. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance. We're here to help!

How should I store/protect my jewelry?

To preserve the quality of your jewelry, it's essential to store and protect it properly. Keep your jewelry dry and avoid exposing it to water or excessive humidity, as moisture can cause tarnishing and damage.

When not in use, store your jewelry in the provided dust bag or a storage box lined with tarnish-proof fabric, ensuring each piece has its own space to prevent tangling and scratching.

In humid climates, consider placing a small packet of desiccant crystals inside your storage area to absorb moisture. Avoid storing jewelry alongside rubber products, as rubber can react with metals and cause discoloration. Remember to remove your jewelry before applying colognes, perfumes, or other chemical products, as these substances can tarnish or corrode metal surfaces.

Additionally, avoid exposing your gold jewelry to chlorine, as it can cause permanent damage or discoloration, particularly at elevated temperatures. To clean your gold or vermeil jewelry, gently polish it with a soft cloth, taking care not to over-polish, as this can damage the finish.

Is your gold plating just like any other company's?

No, our gold-plated products undergo a unique finishing process that sets them apart from typical gold plating. We adhere to the same rigorous quality standards used for our vermeil jewelry, ensuring exceptional durability and longevity.

Unlike conventional gold plating methods, our process utilizes the highest quality plating available, resulting in a superior finish that lasts longer. Continual refinement of our processes is a priority, ensuring that our products remain among the longest-lasting options on the market.

How do I order custom jewelry?

Ordering custom jewelry from Water ATL is a personalized and collaborative process. To get started, simply book an appointment with our team to discuss your vision and preferences.

During the consultation, we'll work closely with you to design a custom piece that reflects your unique style and personality. To secure your consultation and design session, a deposit of $250 - $300 is required. This deposit will be applied towards the final cost of your custom jewelry. At Water ATL, we offer customization for all types of jewelry, catering to a wide range of styles and preferences. Whatever you dream, we're here to bring it to life with meticulous craftsmanship and attention to detail. Schedule your appointment today and let us turn your vision into reality!

If I have an additional question that the FAQ page was unable to answer, how can I get help?

If you have an additional question that the FAQ page was unable to answer, please don't hesitate to reach out to us for assistance. Simply visit the "Contact Us" tab on our website and provide us with your question and how we can assist you. We are committed to addressing your inquiries promptly and aim to respond to all requests within 24 hours during regular business hours. Alternatively, you may reach out to us directly at support@wateratl.co. Please be sure to include your name, order number, and any other relevant information that will help us better assist you. We're here to help!

If I have questions regarding my Solid Gold order, how can I get help?

If you have questions regarding your Solid Gold order from Water ATL, please note that your personalized item takes time to craft and test. Please allow 2-3 weeks for delivery of your solid gold order. It's important to note that discount codes are not valid on solid gold items. Additionally, solid gold items are not eligible for returns, as each piece is made to order. However, if you require repairs for your solid gold item, we offer repair services at a fee of $49. For any other questions or inquiries regarding your Solid Gold purchase, please don't hesitate to contact us at support@wateratl.co.

Water ATL retains the final call in all pricing discrepancies.