Water ATL Shipping Policy

At Water ATL, we strive to ensure your jewelry reaches you promptly and securely. Please review our shipping policy below for a seamless shopping experience:

Order Processing:- Upon placing your order, please allow 2-5 business days for processing.
- Express orders are prioritized for same-day processing to expedite delivery.
- You will receive an email confirmation once your order is processed and ready for shipment.

Shipping Times:- Domestic Orders (United States): Expect delivery within 3-5 business days after processing.
- International Orders: Please allow up to 30 days for delivery after processing.
- Note: We cannot be held responsible for lost packages.

Tracking Your Order:- A shipment confirmation email containing your tracking number will be sent once your order is shipped.
- If you do not receive your tracking number, please contact us immediately for assistance.

Changing Shipping Address:- Please ensure your shipping address is accurate at the time of purchase, as we are unable to modify addresses once orders are placed.

Shipping Costs:- Shipping costs vary depending on location and shipping method selected during checkout.
- Express shipping options may incur additional fees.

Customs and Duties:- International orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
- We recommend contacting your local customs office for more information before placing an order.

Returns Due to Non-Delivery:- If your order is returned to us due to non-delivery (e.g., incorrect address provided), a reshipping fee may apply.

Contact Us:- For any questions or concerns regarding shipping, feel free to reach out to our customer support team at support@wateratl.co. We're here to assist you every step of the way!

Thank you for choosing Water ATL for your jewelry needs. We appreciate your trust and look forward to serving you!

Returns Policy

Your satisfaction with Water ATL jewelry is our top priority. Please review our returns policy to ensure a smooth and hassle-free experience:

Eligibility:- Returns are accepted within 14 days of receiving your order for eligible items.
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Initiating a Return:- To initiate a return, please contact our customer support team at support@wateratl.co.
- Provide your order number and reason for return in your email to expedite the process.
- We will provide you with a return authorization form and instructions for returning your item(s).

Refund Process:- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

Exclusions:- Custom-made jewelry and solid gold pieces are non-refundable due to their bespoke nature.
- Sale items are final sale and cannot be returned unless deemed defective or damaged upon arrival.

Return Shipping:- Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe delivery.

Non-Delivery Returns:- If your order is returned to us due to non-delivery (e.g., incorrect address provided), a reshipping fee may apply.

Contact Us:- If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team at support@wateratl.co. We're here to assist you every step of the way!

Thank you for choosing Water ATL for your jewelry needs. We value your trust and strive to provide you with the best possible shopping experience.

In your shipment for mold you will receive a sheet with a teeth chart where you will be able to choose the exact teeth.

After placing your grillz order, you will be contacted by a Water ATL team member via phone, text, or email, depending on the contact method you provided. Additionally, a mold kit will be immediately shipped out to you to begin the customization process. Thank you for choosing Water ATL!

The grillz process typically takes 10-14 days from production to delivery. However, we offer expedited services for different types of grillz. For grillz without diamonds, production can be completed within 4 days, while grillz with diamonds may take up to 8 days. Additionally, shipping usually takes approximately 3-5 days.

Rest assured, our team works efficiently to ensure you receive your customized grillz as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us.

Water ATL is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry.

If your product is damaged, it fades or stops working under normal wear, this guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage, etc.). A Shipping and Handling fee of $19.99 will be charged for all Warranty Replacements.

All Customised Jewellery is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $49 USD Repair Fee will be charged for all future repairable product issues.

*Lifetime Warranty does not replace lost or stolen items*

While we take every precaution to ensure the safe delivery of your package, Water ATL is not liable for stolen, lost, or missing packages once they have been handed over to the shipping carrier. We advise clients to closely monitor their delivery information using the provided tracking number and to ensure they secure their packages upon arrival. If you encounter any issues with your delivery, please contact the shipping carrier directly for assistance. If you have any further questions or concerns, please don't hesitate to reach out to us.

Yes, we take pride in using only the highest quality materials for our jewelry. Our pieces are crafted from 14-18k yellow gold, genuine .925 sterling silver, and authentic white or black rhodium. Each product undergoes rigorous testing to ensure exceptional quality and durability throughout every stage of production. Rest assured, our commitment to excellence aligns with the strict standards set by the Jewelry Vigilance Committee.

Upon placing your order, we will promptly send an email to the provided address containing your unique order/invoice number. This combination consists of 4 letters and 4 digits, serving as a convenient reference for your order. Please note that any items returned for a refund will incur a $5.99 processing fee, which is automatically applied. Should you need to initiate a return or inquire about your order status, kindly reach out to our dedicated customer support team and provide your name along with the order number. We're here to assist you every step of the way.

We offer a variety of convenient payment options to accommodate our customers' preferences. We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Discover.

Additionally, we provide alternative payment methods such as Affirm, Klarna, PayPal, and cryptocurrency payments. With our diverse range of payment options, you can choose the method that best suits your needs and preferences. If you have any questions or encounter any issues with payment, please don't hesitate to reach out to our customer support team for assistance. We're here to help!

Discount codes are sales-specific and have a limited validity period. If you're experiencing issues with a discount code, it may be because the promotion has expired or is no longer available. Please note that discounts are excluded from pre-discounted items, solid gold pieces, and custom orders. Additionally, only one discount can be applied per order. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance. We're here to help!

To preserve the quality of your jewelry, it's essential to store and protect it properly. Keep your jewelry dry and avoid exposing it to water or excessive humidity, as moisture can cause tarnishing and damage.

When not in use, store your jewelry in the provided dust bag or a storage box lined with tarnish-proof fabric, ensuring each piece has its own space to prevent tangling and scratching.

In humid climates, consider placing a small packet of desiccant crystals inside your storage area to absorb moisture. Avoid storing jewelry alongside rubber products, as rubber can react with metals and cause discoloration. Remember to remove your jewelry before applying colognes, perfumes, or other chemical products, as these substances can tarnish or corrode metal surfaces.

Additionally, avoid exposing your gold jewelry to chlorine, as it can cause permanent damage or discoloration, particularly at elevated temperatures. To clean your gold or vermeil jewelry, gently polish it with a soft cloth, taking care not to over-polish, as this can damage the finish.

No, our gold-plated products undergo a unique finishing process that sets them apart from typical gold plating. We adhere to the same rigorous quality standards used for our vermeil jewelry, ensuring exceptional durability and longevity.

Unlike conventional gold plating methods, our process utilizes the highest quality plating available, resulting in a superior finish that lasts longer. Continual refinement of our processes is a priority, ensuring that our products remain among the longest-lasting options on the market.

Ordering custom jewelry from Water ATL is a personalized and collaborative process. To get started, simply book an appointment with our team to discuss your vision and preferences.

During the consultation, we'll work closely with you to design a custom piece that reflects your unique style and personality. To secure your consultation and design session, a deposit of $250 - $300 is required. This deposit will be applied towards the final cost of your custom jewelry. At Water ATL, we offer customization for all types of jewelry, catering to a wide range of styles and preferences. Whatever you dream, we're here to bring it to life with meticulous craftsmanship and attention to detail. Schedule your appointment today and let us turn your vision into reality!

If you have an additional question that the FAQ page was unable to answer, please don't hesitate to reach out to us for assistance. Simply visit the "Contact Us" tab on our website and provide us with your question and how we can assist you. We are committed to addressing your inquiries promptly and aim to respond to all requests within 24 hours during regular business hours. Alternatively, you may reach out to us directly at support@wateratl.co. Please be sure to include your name, order number, and any other relevant information that will help us better assist you. We're here to help!

If you have questions regarding your Solid Gold order from Water ATL, please note that your personalized item takes time to craft and test. Please allow 2-3 weeks for delivery of your solid gold order. It's important to note that discount codes are not valid on solid gold items. Additionally, solid gold items are not eligible for returns, as each piece is made to order. However, if you require repairs for your solid gold item, we offer repair services at a fee of $49. For any other questions or inquiries regarding your Solid Gold purchase, please don't hesitate to contact us at support@wateratl.co.

Water ATL retains the final call in all pricing discrepancies.